Missing threads
We keep photo records for all orders. We will check our order photo record and if a thread is missing from your kit, we will send this out to you asap, at no additional cost. If your kit was damaged or opened on arrival, we will ask you to provide photos of the damaged package in order to open a case and make a claim with Royal Mail. If your kit is missing theads, please email us asap.
Thread allowance
All our cross stitch kits provide enough threads to allow you to complete the project even with a few mistakes here and there and also have a few leftovers.
Some designs have "confetti" stitches which can lead to using excessive threads that will exhaust your thread allowance.
Carrying the threads across the back of the project and create large jumps will result in over usage.
An example of carrying over threads can be seen here:
An example which threads have not been carrying over threads look like this:
If you feel you have not been provided enough threads and require additional threads, we are happy to investigate this for you. Please use the contact us form and let us know.
We will require the following:
- Close up photo of your front and back of your project
- How many strands of threads you use
Additional threads:
If you are stitching a pattern of ours for the second time and require threads, we sell them on our shop. Click on image below
