Processing time
Currenty, our proccessing time is 7 business days
All our products are hand made, therefore please allow us time to work on your orders.
Christmas advent calendars ship in October
Merry and bright cross stitch box ships 1st October
Shipping fees
Post & packaging fees depend on the weight of the product. All products (except for accessories) are shipped with a tracking number.
You need to reach the checkout page for our system to calculate postage according to your items in your cart.
UK - £3
Europe - From €9
USA - From $10
Canada - From $15
Australia - From $16
Payment Plan
Returns
Except the subscription service, we accept returns within 2 weeks of receipt but must be in its original condition.
Return postage fees are paid by the customer if the reason for return is other than a faulty return. If item is faulty or damaged in any way we will cover the cost of return postage.
We will also replace any item that has been damaged by the post office however we need the damaged article to be returned to us so that we can forward it to the post office. We will also reimburse reasonable postage costs for sending damaged items back to us.